While FedEx & UPS are downsizing their international networks, DHL continues to expand.
DHL Unveils Newly Expanded Facility at the Miami International Airport
DHL unveiled a new, modernized hub and Aviation facility at the Miami International Airport this week to meet customers’ growing shipping needs to and from Latin America. At the facility’s ribbon-cutting ceremony, DHL also announced the recent signing of a new Global Buyer Initiative, which supports expanding U.S. exports by matching foreign customers with U.S. suppliers
The new 140,000 square foot facility in Miami will serve as a hub for processing DHL shipments from all over the world to Latin America and the Caribbean as well as for shipments from Latin America and the Caribbean to the more than 220 countries and territories DHL serves. DHL Aviation will also provide air cargo and charter services from the facility to all of Latin America, Mexico and the Caribbean.
“The expansion of our operations at Miami International Airport is part of our long-term investment to support market growth in import and export volumes along the U.S.-Latin America trade lane,” said Ian Clough, CEO of DHL Express U.S. “This investment, which surpasses $20M, will bring immediate benefits for our customers, who will experience increased speed, reliability, capacity and connectivity for their international shipments.”
Many local and national dignitaries participated in the unveiling ceremony and spoke highly of DHL’s commitment to the local, regional and global economy, including: Mr. Mario Diaz-Balart, Congressman, U.S. House of Representatives; Mr. John M. Andersen, Deputy Assistant Secretary for Market Access and Compliance, U.S. Department of Commerce, International Trade Administration; Mr. Mario E. Jaramillo, Ambassador of Panama to the United States and Mrs. Jennifer Carroll, Lt. Governor, State of Florida.
Over the last decade, total U.S. merchandise trade (exports plus imports) with Latin America grew 82%. To ensure DHL is fully prepared for the continued growth in international trade, it moved to a larger space at the airport while creating a state-of-the art facility capable of significantly improving shipment handling times.
New conveyor systems, additional space for DHL operations and U.S. Customs processing, extra handling and storage space for dry and perishable goods, along with other enhancements like upgraded shipment scanning technology will enable quicker handling and improved shipment visibility.
DHL also announced the recent signing of a new Global Buyer Initiative (GBI) that seeks to introduce DHL customers in foreign countries to U.S. small- and medium-sized business suppliers. The GBI is part of a series of partnership programs of the U.S. Government’s National Export Initiative – a multi-year effort to create more U.S. jobs by increasing the number of companies exporting and expanding the amount of markets for U.S. companies that currently export their products. DHL is launching its GBI initially in Mexico, Colombia, Panama and Canada. The new agreement complements the existing New Market Exporter Initiative partnership between DHL and the U.S. Department of Commerce’s International Trade Administration (ITA).
 2011 Congressional Research Service Report: US-Latin American Trade: Recent Trends and Policy Issues
#1 Photo above (L to R): Steve Meadows, Red Alexander
#2 Photo above (L to R): Florida Lt. Governor Jennifer Carroll, Steve Meadows
#3 Photo above (L to R): Charlie Dobbie, John Andersen, Mario E. Jaramillo, Steve Meadows, Red Alexander, Ian Clough, Mike Parra
DHL Signs Multi-year Primary Agreement with Andretti Autosport
DHL will now be speeding into the 2013 racing season as full primary sponsor on the Chevrolet piloted by recently-crowned IZOD IndyCar Series champion Ryan Hunter-Reay. The Indianapolis based Indy car race team Andretti Autosport and DHL recently announced the new agreement which takes the successful partnership into its third consecutive season.
Ryan Hunter-Reay will use No. 1 on his car this season to recognize his reign as IndyCar champion. Switching to No. 1 is somewhat customary for the defending champion in open-wheel racing, although Hunter-Reay becomes the first IndyCar driver to make the change since Scott Dixon following his 2003 title.
“We couldn’t be more pleased to welcome DHL back to Andretti Autosport, and this time as a primary sponsor and defending champion,” said John Lopes, Chief Marketing Officer, Andretti Autosport. “As a global industry leader, DHL is a brand that we are proud to have in our organization. We look forward to many more wins together.”
Hunter-Reay, who will be starting his fourth season with Andretti Autosport, won the IndyCar Championship and its million- dollar prize by scoring a league-leading four race victories this year. He has been the highest placed American Driver in the IndyCar Championship since joining Andretti Autosport three years ago, and is the most successful American Driver currently competing in the series with three times more race wins than all of the other current American drivers combined. A past recipient of both the IZOD IndyCar Series Rookie of the Year and Indianapolis 500 Rookie of the Year awards Hunter-Reay is the only driver to have won races in IndyCar, ChampCar, CART, GrandAM and the ALMS Series.
“We are pleased to expand our partnership with the Andrett Autosport team and driver Ryan Hunter-Reay,” said Christine Nashick, Vice President of Marketing for DHL Express. “Andretti, like DHL, is recognized worldwide as a high performance brand, known for its speed, reliability and the dedication of its team. We look forward to a continuing, successful partnership together and an exciting racing season ahead.”
Elements of sponsorship continue in 2013 with DHL image and advertising rights as well as VIP hospitality platforms for DHL customers at races in major U.S., Canadian, Asian and Latin American markets.
The iconic DHL branding, which has been a part of Hunter-Reay’s car for the past two seasons, wasunveiled by Hunter-Reay on Wednesday at a closed media event at the team’s Indianapolis race shop. The 2013 liveries of teammates Marco Andretti and James Hinchcliffe will also be unveiled at this time.The Team DHL Chevrolet will make its debut at the season opener – the Grand Prix of St. Petersburg on Sunday, March 24.
DHL Operation Holiday Cheer’ Launches from New York-area
It was the ninth consecutive year of a wonderful holiday event that uplifts spirits of U.S. troops serving abroad. On Monday, December 3rd, DHL Express, partnered with the New York community to send hundreds of fresh-cut Christmas trees along with thousands of holiday letters, menorahs, decorations and gifts to U.S. servicemen and women serving their country in Afghanistan and Bahrain.
“We’re honored to join with the local community for this wonderful annual tradition, so our U.S. servicemen and women can receive a dose of holiday spirit,” said Ian Clough, CEO of DHL Express U.S. “Although many New York communities are still recovering from Hurricane Sandy, it’s encouraging to see the resiliance of those hardest hit and heartwarming to see their continued support of our troops this season.
The holiday bounty was generously provided through donations from New York businesses and community organizations, including Dees’ Nursery, Adelis International Security, Adopt-a-Soldier Platoon and Proctor-Hopson Post 1896 Veterans of Foreign Wars (VFW).
All the goods were packed and shipped courtesy of DHL Express from Long Island-based Dees’ Nursery, with a send off celebration that started on the nursery grounds. Local community and veterans groups, schools and Nassau County dignitaries helped send off the shipment of holiday cheer – along with a special appearance by Santa bearing DHL gifts (DHL knit hats and footballs). Children from six different schools in the area also wrote personal letters of support to U.S. troops that will accompany the holiday shipment. Many of the schoolchildren read their own letters aloud at the ceremony.
From Dees’, the trees and trimmings proceeded via official police motorcade to the DHL Gateway facility at JFK International Airport for loading onto a DHL 777 aircraft that travels non-stop directly from the U.S. to the Middle East.
DHL Operation Holiday Cheer began in 2004, when the mother of a son stationed in Iraq, asked Dees’ Nursery if she could buy a Christmas tree and send it to him. The nursery wanted to donate the tree, but needed help shipping it overseas. Dees’ owner, Tom Di Dominica Senior, mentioned his dilemma to local businessman, Jim Adelis, whose son was also stationed in Iraq. After Jim reached out to DHL Express and the community, DHL Operation Holiday Cheer was launched.
Customer Loyalty, a key pillar of FOCUS 2012 and beyond, is integral to our continuous efforts to grow our business and improve profitability. In the U.S., we’ve made tremendous strides to meet and exceed customer expectations by focusing on creating a positive experience for our customers at every step of the way.
We’ve achieved great momentum; however, we mustn’t lose sight of putting the customer at the center of everything we do. To support that effort, our US Management Board has created the Customer Loyalty Steering Committee. Its goal: to ensure we consistently deliver best-in-class service by driving improvements that positively impact customer satisfaction and overall customer loyalty. The committee will be comprised of individuals from nearly all business areas and functions, including: Customer Service, Business I.T., CFSC, Sales, First Choice/NPA, Marketing, Gateways and Field Operations, and Operations.
The committee will manage the execution of cross-functional Customer Experience projects, address issues that impact the customer experience and implement immediate action plans to improve the overall customer experience. They will ensure our efforts as an organization keep the customer at the center of everything we do.
Regular updates about the progress of specific initiatives in the works that will improve overall customer loyalty and experience will be provided to the entire U.S. organization through communications channels like our weekly company-wide Tailgate conference call and the U.S. Newslink Weekly newsletter. The inaugural committee meeting is on December 19th, 2012
Moves Magazine Honors Power Women of 2012
On November 15, 2012, a selection of women in a variety of fields – politics, showbiz, fashion and design, music, television and various leaders of industry – were honored at the Power Women Awards Gala 2012, hosted by New York Moves Magazine.
The Red Carpet arrivals at the glamorous Setai Fifth Avenue hotel in New York, NY included a “who’s who” of influential women, who in one way or another have improved lives or made a significant impact in, what the magazine terms, a “male dominated world.” Among those on the red carpet were Actress Susan Sarandon; Frances Berwick, the President of Bravo Media Style; Debra Lee, Chairman & CEO of BET Networks; Actress Andie MacDowell; Lisa Randall, Professor of Physics; and yes, even a certain DHL Express executive!
Christine Nashick, VP of Marketing for DHL Express was among the 25 women who were honored at a night that celebrated some of the most fearless and admired women of the day.
“It really was an honor to be among such an influential group of strong women,” said Christine. “Choices and opportunities for women have grown dramatically in the last several decades and women will continue to advance in corporate, political and civic arenas in an increasingly complex world.”
Prior to the award ceremony, Christine participated in aspecial photo shoot where she was profiled and quoted for the magazine’s 2012 Power Women issue, which is available now.
“Team DHL” in Cincinnati Lends a Hand
The holiday season is finally here and DHL Express team members all over the U.S. have been doing their part to give back to their local communities. In Cincinnati, the folks from the CVG Hub Social Responsibility Committee and the DHL Exel Team joined forces for their annual holiday food drive. For the first two weeks in November, donations were collected for the Freestore Foodbank, a non-profit organization that serves food and more to over 300,000 people annually in 20 counties across Ohio, Kentucky and Indiana. Working together they were able to collect two full pallets of food and a pallet of water for those in need.
Great job DHL Cincinnati, way to demonstrate your holiday spirit and commitment to the community!
L to R: Nikki Cindric, Amanda Dean, Shari Hamilton, Holly Hill, Hope Franklin and Terri Bravo all from CVG (far right are two employees of Smucker’s).
 2011 Congressional Research Service Report: US-Latin American Trade: Recent Trends and Policy Issues